Frequently Asked Questions
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Excellence by Decision specializes in premium transportation and personalized experiences across the Algarve. Our main services include:
Airport Transfers: Direct and comfortable transport to and from Faro Airport, focusing on punctuality and a professional meet-and-greet service.
Tours and Excursions: Personalized itineraries designed to help you discover the hidden gems and stunning landscapes of the Algarve region.
Golf Transfers: A dedicated service for golfers, ensuring safe and reliable transport for both passengers and equipment to the region's top golf courses.
Trail Hiking: Logistics and transportation support for hiking enthusiasts and nature trail explorers.
Weddings and Events: Elegant and discreet transportation solutions for weddings, private parties, or corporate events.
Fun Parks: Transfers to the Algarve's main water parks and theme parks.
Hourly Chauffeur: A flexible service providing a professional driver and a premium vehicle for as long as you need, ideal for business meetings or leisure trips without a fixed schedule.
Important Note: To ensure the best experience and availability, all tours and specialized services must be booked at least 48 hours in advance.
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Once you complete your request through our "Book Now" section, our team will review the details and check availability.
Email Confirmation: You will receive a confirmation via the email address provided during the booking process.
Timeframe: Since all services must be scheduled at least 48 hours in advance, we use this time to confirm availability with our partners and ensure everything is ready for your journey.
If you do not receive an email within a reasonable timeframe, please check your spam folder or contact us directly.
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You can reach us through the following channels:
WhatsApp: Message us directly for quick inquiries or real-time updates regarding your booking.
Online Form: Visit our "Book Now" or "Contact Us" page to send a request through our website.
Email: Send us an email for detailed requests, group bookings, or corporate inquiries.
Response Time: We aim to respond to all messages as quickly as possible, especially for services required within the 48-hour window.
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We pride ourselves on offering some of the best rates in the market for executive vehicles. Our goal is to provide a high-end experience without the high-end price tag.
Value-Driven Pricing: We offer premium chauffeur services at competitive rates, ensuring you receive executive-level quality and comfort in every journey.
No Compromise on Quality: While our rates are competitive, we never compromise on the standards of our fleet, the professionalism of our drivers, or the punctuality of our service.
Transparent Rates: For specific routes or airport transfers, you can request a personalized quote for bespoke services.
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What happens if my flight is delayed? Rest assured, we monitor all flight arrival times in real-time. Your chauffeur will adjust the pickup time accordingly, ensuring they are waiting for you at the terminal regardless of when your flight lands, at no extra stress to you.
Where do I meet my driver? For Faro Airport arrivals, your driver will be waiting in the arrivals hall holding a personalized sign with your name or company logo. Our "Meet & Greet" service is designed to make your transition from the plane to the vehicle as seamless as possible.
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DescriçãWe operate a fleet of modern, executive-class vehicles that are meticulously maintained, climate-controlled, and driven by professional, multilingual chauffeurs. We ensure every journey is quiet, comfortable, and safe.
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Yes. Your family’s safety is our priority. We can provide baby seats and boosters upon request. Please ensure you mention the age and weight of the children during the booking process so we can provide the correct equipment.
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No. Our quoted prices typically include all luggage, motorway tolls, and airport meeting fees. We believe in transparent pricing with no hidden surprises at the end of your journey.
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What is your cancellation policy? We understand that travel plans can change. Cancellations are completely free of charge as long as they are made at least 24 hours before your scheduled arrival time. To cancel or modify your booking, simply contact us via email or WhatsApp.