Frequently Asked Questions

Excellence by Decision specialises in premium transportation and personalised experiences across the Algarve. Our main services include:

• Airport Transfers: direct, comfortable transport to and from Faro Airport, with punctuality and a professional Meet & Greet.
• Tours & Excursions: personalised itineraries to discover hidden gems and stunning landscapes.
• Trail Hiking Support: logistics and transport for hikers and trail explorers.
• Weddings & Events: elegant, discreet solutions for private and corporate events.
• Hourly Chauffeur: vehicle + professional driver for as long as you need, no fixed schedule.

Tip: if you want something specific, ask. We love a good plan.

After you submit your request in Book now, our team reviews the details and checks availability.

• Email confirmation: you’ll receive a confirmation to the email you provided.
• Timeframe: because services should be scheduled at least 48 hours in advance, we use that window to confirm all details and ensure everything is ready.

If you don’t see our email, check your spam folder (yes, spam… the internet’s basement) or contact us directly.

• WhatsApp: quick questions and real time updates.
• Online form: via Book now or Contact.
• Email: for detailed requests, group bookings, or corporate enquiries.

We reply as quickly as possible. Especially when you’re inside that 48 hour window.

We aim to deliver an executive level experience without the “executive level headache”.

• Value driven pricing: premium chauffeur service at competitive rates.
• No compromise: fleet standards, professionalism, punctuality.
• Transparent quotes: you can request a personalised quote for routes, tours, and bespoke services.

No. Our quoted prices typically include luggage, motorway tolls, and airport meeting fees.

If something is optional or extra (example: custom stops, special requests, tickets), we’ll say it clearly before you confirm.

Relax. We monitor flight arrivals in real time. Your chauffeur adjusts the pick up time accordingly and will be there when you land.

Your plane can be late. We won’t be.

For Faro Airport arrivals, your driver waits in the arrivals hall holding a personalised sign with your name (or company logo).

Our Meet & Greet is designed to make the transition from plane to vehicle smooth and simple.

We operate a fleet of modern, executive class vehicles that are meticulously maintained, climate controlled, and driven by professional, multilingual chauffeurs.

Quiet. Comfortable. Safe. The trifecta.

Yes. We can provide baby seats and boosters upon request.

Please mention the age and weight of the children during booking so we provide the correct equipment.

We understand plans change. Cancellations are free of charge.

To cancel or modify, contact us via email or WhatsApp.

Payment options can vary depending on the service and booking type. We’ll confirm the best option for your request during confirmation.

Translation: we keep it simple and clear before you commit.

Yes. Tell us what you want to see and the pace you prefer. We’ll propose an itinerary that fits.

For the best availability, please book tours and specialised services at least 48 hours in advance.